Below is a website-ready Refund & Return Policy tailored for health coaching and educational programs that do not provide prescription medications or medical treatment.
Refund & Return Policy
Last Updated: September 9, 2026
Thank you for choosing our health coaching and education programs. We are committed to providing high-quality educational resources, coaching, and lifestyle guidance. This Refund & Return Policy explains the terms that apply to purchases made through our website.
1. Nature of Our Services
Our programs provide health, wellness, lifestyle, nutrition, exercise, and educational information and coaching. Our services are educational and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
We do not prescribe, dispense, or sell prescription medications through our programs. Our services do not replace evaluation or treatment by a licensed physician or other qualified healthcare professional.
2. Digital Programs and Educational Materials
Because digital courses, educational materials, videos, guides, downloads, and other electronically delivered content may be accessed immediately after purchase, all sales of digital educational materials are generally final and non-refundable once access has been provided.
If you experience a technical problem that prevents you from accessing purchased materials, please contact us so that we can attempt to resolve the issue.
3. Health Coaching Programs
For coaching programs that include individual or group coaching sessions, refunds may be available depending on the circumstances and the specific program purchased.
Unless a different refund period is expressly stated on the applicable program’s checkout page or enrollment agreement, a refund request must be submitted within 7 days of purchase and before the program has been substantially used.
A program may be considered substantially used when a participant has completed or accessed a significant portion of the educational materials, coaching sessions, consultations, or other program components.
Any applicable refund will generally be issued to the original payment method.
4. Coaching Sessions and Appointments
If your program includes scheduled coaching sessions, cancellations or rescheduling requests should be made at least 24 hours before the scheduled appointment.
Missed appointments or cancellations made less than 24 hours before an appointment may be considered used and may not be eligible for a refund.
We understand that emergencies and unexpected circumstances can occur and may consider exceptions at our discretion.
5. Physical Educational Materials
If we provide physical educational materials or other non-medication products, eligible returns must be requested within 14 days of delivery and the item must generally be unused and in its original condition.
The customer may be responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
We do not accept returns of items that have been used or damaged after delivery, except where required by applicable law.
6. No Returns of Prescription Medications
Our health coaching and educational programs do not provide prescription medications.
No prescription medications are sold, prescribed, dispensed, or distributed as part of these programs. Any medications that a participant may use are the responsibility of the participant and their own licensed healthcare provider.
7. How to Request a Refund
To request a refund, please contact us using the contact information provided on our website. Include:
- Your full name
- The email address used for the purchase
- The name of the program or service purchased
- The date of purchase
- The reason for the refund request
We will review the request and notify you whether the refund has been approved.
8. Refund Processing
Approved refunds will generally be returned to the original payment method. Processing times may vary depending on your financial institution or payment processor.
We are not responsible for delays caused by banks, credit-card companies, payment processors, or other financial institutions.
9. Promotional and Discounted Purchases
Unless otherwise stated at the time of purchase, programs purchased using promotional pricing, discounts, coupons, or special offers are subject to the same refund terms described in this policy.
Certain special offers may have additional or different refund conditions, which will be disclosed before purchase.
10. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, we encourage you to contact us so that we can attempt to resolve the issue directly.
Nothing in this section limits any rights you may have under applicable consumer-protection laws.
11. Consumer Rights
This policy is intended to comply with applicable law. Nothing in this policy is intended to waive, restrict, or eliminate any refund, cancellation, or other rights that cannot legally be waived.
12. Changes to This Policy
We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
If you have questions regarding this Refund & Return Policy or would like to request a refund, please contact us through the contact information provided on our website.
If you tell me your business name, refund period (e.g. 7, 14, or 30 days), and whether your coaching is primarily online or includes in-person sessions, I can make this more specific and align it with your Terms & Conditions and Privacy Policy.